01SafeCan risk be seen and controlled?
Safeguarding, medicines, incidents, staffing and how risks are managed.
02EffectiveDoes care reflect assessed need?
Assessment, consent, staff competence, results and joined-up working.
03CaringDo records and practice reflect people’s experience?
Dignity, choice, involvement, communication and person-centred detail.
04ResponsiveDoes the service notice and adapt?
Reviews, changing needs, complaints, access and continuity of care.
05Well-ledDo leaders know what is happening?
Leadership, culture, learning, improvement and how progress is checked.