Independent domiciliary care review

Rota, Calls & Service Delivery Audit

Compare planned and recorded care visits to understand missed calls, delays, staffing gaps and follow-up.

When this review helps

Useful when call records do not seem to match the support people were due to receive. It can also help you understand repeated missed, late or cancelled calls and how these were followed up.

The agreed sample

What we can check

We agree the records, people and time period before work starts. The checks below help shape your review; they are not an unlimited review of every record.

Call times and duration

Check recorded call times and duration, including missed, late or cancelled visits.

Rotas and assessed needs

Compare planned staffing and visits needing two care workers with the person’s recorded support needs.

Continuity and handovers

Look at continuity of staff, handover records and changes to planned support.

Service gaps and follow-up

Trace recurring gaps, recorded explanations and the action taken in response.

After the review

What you receive

Your quote sets out the report and follow-up included in the fee.

See an example audit report

Findings you can work from
A written account of the agreed checks, showing good practice, gaps and the evidence reviewed.
Actions in order of importance
An action plan identifying what needs attention, who will take it forward and the proposed timescales.
A discussion of the findings
A chance to work through the report and agree whether any further support is needed.

Before we start

We agree the sample, delivery method, timetable and fee in writing. Any correction support, re-audit or ongoing monitoring is clearly listed, with its own limits.

Please use the enquiry form for a brief description of your needs only. We agree a suitable way to share records before any personal care information is provided.

Read the client agreement

Important to know

The review uses the agreed records and any additional evidence included in the written plan. A recorded call time alone is not proof of the quality of care provided.

The provider remains responsible for care and regulatory decisions. No review guarantees a CQC rating.

Your next step

Tell us what needs a closer look

Describe the concern and the size of your service. We can then agree a sensible starting point.

Discuss this service