People’s feedback
Review the agreed sample of feedback from people receiving care, families and staff.
Independent domiciliary care review
Quality & Service User Experience Audit
Look at people’s feedback, agreed quality checks and what changed in response to concerns about care.
See what the review coversWhen this review helps
Useful when you want a closer look at what people receiving care, families and staff say about the service. It can help when the same concerns keep appearing or you want to check whether earlier changes have helped.
The agreed sample
What we can check
We agree the records, people and time period before work starts. The checks below help shape your review; they are not an unlimited review of every record.
Staff and quality checks
Look at the agreed staff spot checks and other checks of care quality.
Dignity and preferences
Check how the agreed evidence reflects people’s privacy, preferences and communication needs.
Changes after feedback
Look at what changed in response to feedback and whether there is evidence that it helped.
After the review
What you receive
Your quote sets out the report and follow-up included in the fee.
See an example audit reportFindings you can work from
A written account of the agreed checks, showing good practice, gaps and the evidence reviewed.
Actions in order of importance
An action plan identifying what needs attention, who will take it forward and the proposed timescales.
A discussion of the findings
A chance to work through the report and agree whether any further support is needed.
Before we start
We agree the sample, delivery method, timetable and fee in writing. Any correction support, re-audit or ongoing monitoring is clearly listed, with its own limits.
Please use the enquiry form for a brief description of your needs only. We agree a suitable way to share records before any personal care information is provided.
Read the client agreementImportant to know
Any observation of care must be agreed before work starts, along with the sample and consent arrangements.
The provider remains responsible for care and regulatory decisions. No review guarantees a CQC rating.
Your next step
Discuss this serviceTell us what needs a closer look
Describe the concern and the size of your service. We can then agree a sensible starting point.