Reports and concerns
Follow recorded safeguarding concerns, incidents, accidents and near misses through the agreed sample.
Independent domiciliary care review
Safeguarding, Incidents & Complaints Audit
Follow concerns from the first report to the recorded outcome, including investigations, agreed actions and learning.
See what the review coversWhen this review helps
Useful when you need a clearer picture of how concerns are recorded, passed on and resolved. It can also help when an action is marked as complete but the records do not show what was done.
The agreed sample
What we can check
We agree the records, people and time period before work starts. The checks below help shape your review; they are not an unlimited review of every record.
Complaints and speaking up
Look at complaints, concerns raised by staff and records of how people were told when something went wrong.
Investigations and learning
Check how concerns were passed on, investigated and used to share learning with staff.
Actions and closure
Check who was responsible for each action, when it was due and what evidence shows it was completed.
After the review
What you receive
Your quote sets out the report and follow-up included in the fee.
See an example audit reportFindings you can work from
A written account of the agreed checks, showing good practice, gaps and the evidence reviewed.
Actions in order of importance
An action plan identifying what needs attention, who will take it forward and the proposed timescales.
A discussion of the findings
A chance to work through the report and agree whether any further support is needed.
Before we start
We agree the sample, delivery method, timetable and fee in writing. Any correction support, re-audit or ongoing monitoring is clearly listed, with its own limits.
Please use the enquiry form for a brief description of your needs only. We agree a suitable way to share records before any personal care information is provided.
Read the client agreementImportant to know
Urgent concerns must follow your safeguarding and reporting procedures without waiting for this audit.
The provider remains responsible for care and regulatory decisions. No review guarantees a CQC rating.
Your next step
Discuss this serviceTell us what needs a closer look
Describe the concern and the size of your service. We can then agree a sensible starting point.